PRIVACY POLICY

Last Updated: October 10, 2025

UpwardAction.com and CoachTC.com (“we,” “us,” or “our”) are committed to protecting the privacy of our online visitors. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

Information You Provide to Us:

When you sign up for our newsletter or email announcements, we collect your email address and name
When you purchase coaching, consulting, or advisory services, we collect your name, email address, mailing address, phone number, and payment information
When you opt in to receive text messages, we collect your mobile phone number

How UpwardAction Advisory Collects SMS Opt-Ins: UpwardAction Advisory contacts opt in on our website contact page at https://upwardaction.com/eletter/ by checking a box to agree to receive messages.

Information Collected Automatically:

We use Google Analytics to understand how visitors use our website. This service collects information such as your IP address, browser type, pages visited, and time spent on our site
We use social media pixels (such as Facebook, LinkedIn, or similar platforms) to measure the effectiveness of our marketing and improve our services
These technologies may use cookies or similar tracking technologies

How We Use Your Information

We use the information we collect to:

Send you newsletters and email announcements (you can unsubscribe at any time)
Process your purchases and provide our coaching, consulting, and advisory services
Send you promotional and informational text messages about your account and customer care (if you opt in)
Improve our website and services
Comply with legal obligations

Data Sharing and Transfer Restrictions

We do not transfer any consumer data to external organizations under any circumstances, even with user consent.

Customer data is not shared with third parties for promotional or marketing purposes.

Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing mentioned elsewhere in this policy excludes mobile opt-in data.

Service Providers: To operate our business, we use trusted service providers who process data on our behalf under strict contractual obligations. These are NOT external organizations receiving your data – they are processors who handle data only as we instruct them:

Payment Processing: Stripe and PayPal (to process credit card and payment transactions securely)
Customer Relationship Management: Infusionsoft/KEAP (to manage customer relationships and communications)
Analytics: Google Analytics (to understand website usage)

These service providers are contractually obligated to protect your information and may only use it to provide services to us. They cannot use your data for their own purposes.

Data Protection Measures

We implement strict policies and safeguards to prevent unauthorized sharing of user data, including:

Strict access controls limiting who can access consumer data
Regular audits to prevent unauthorized sharing of user data
Contractual protections requiring service providers to maintain confidentiality
Secure encryption for all data transmission and storage
Regular security assessments of our systems and processes

Messaging Terms and Conditions

By checking the box on our website contact page at https://upwardaction.com/eletter/, you agree to receive promotional and informational SMS messages from UpwardAction Advisory, from 202-599-0317 regarding account notifications and customer care.

Consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply.

To opt out or get help:

Reply STOP to unsubscribe at any time
Reply HELP for assistance
Contact us at 202-599-0317 or create@upwardaction.com

Mobile opt-in information is never shared with third parties.

Data Security

All online visitor data collected by UpwardAction.com is protected against unauthorized access. All credit card transactions occur over a secure connection. We implement appropriate technical and organizational measures to protect your personal information.

Your Privacy Rights

You have the right to:

Access the personal information we have about you
Request correction of inaccurate information
Request deletion of your information
Opt out of marketing emails (click “unsubscribe” in any email)
Opt out of text messages (reply STOP)

To exercise these rights, contact us at WeCare@UpwardAction.com or 202-599-0317.

California Residents: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to request details about the personal information we collect and how we use it, and the right to request deletion of your information. We do not sell your personal information.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your information at any time by contacting us.

Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we learn that we have personal information about a child under 13, we will delete that information from our systems.

UpwardAction.com encourages parents to go online with their kids. Here are a few tips to help make a child's online experience safer:

Teach kids never to give personal information (such as name, address, phone, school, etc.) unless supervised by a parent or responsible adult
Know the sites your kids are visiting and which sites are appropriate
Look for website privacy policies and know how your child's information is treated
Check out the FTC's site for more tips on protecting children's privacy online: https://www.ftc.gov/business-guidance/privacy-security/children's-privacy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically.

Contact Us

If you have any questions or wish to contact us regarding your privacy or this policy, please reach out to us:

UpwardAction.com
Email: WeCare@UpwardAction.com
Phone: 202-599-0317
Address: Alexandria, VA

You can also use our contact form at: https://upwardaction.com/eletter/

For questions about your privacy rights or to exercise your rights (access, correction, or deletion of your information), please contact us using any of the methods above.